What can you do to be a good neighbour?
• Show respect for all neighbours and their property, dealing fairly with everyone, irrespective of their age, gender, religion, race, ability, culture, sexual orientation, or political belief. • Care for the elderly, the lonely, and vulnerable in the community when possible or needed. • Accept that everyone has the right to live here and be tolerant of the lifestyles of others, accept that there will be some noise in a busy community but try to keep noise contained within your own home where possible. • Be responsible for the behaviour of your children and anyone visiting your home. • Respect the rights of children and young people to play and meet in a safe and happy environment. • Respect the environment in which you live. Contribute by keeping a clean and tidy building, free from antisocial behaviour and litter while following general waste and recycling waste directions. • Recognise that a good community spirit benefits all through healthy interaction and mutual support in dealing with local problems.
This Good Neighbour Agreement forms part of the terms of your tenancy agreement or lease. If you do not adhere to this agreement, we can use this as evidence to take action against you.
As a good neighbour we encourage residents to tell us if they see residents or visitors acting against this agreement so that we can take swift and appropriate action. We can only do this with your help. Please take the time to read through this agreement and make your household and visitors aware of its terms.
1. Landrow Place Staff Our staff and contractors at Landrow Place and the wider scheme are there to keep the buildings and environment safe and clean. Please be courteous towards them at all times.
Landrow Place and wider scheme will not tolerate abuse of any kind against its staff or contractors and will take action against tenancies and leases.
2. Landrow Place Concierge App
The Landrow Place App has been put in place to streamline communication in the building from resident to staff and from staff to contractor. You can find a range of things there from dog walking to Dry Cleaning Services. It is important that you have the app while you live with us to be up to date with any changes on site including emergencies and events! This can be found on the Apple app store and Google Play.
3. Packages Parcels
Packages should be collected 3 weeks from the delivery date, items still on site will be returned back to sender without prior notice. Food Items should be collected 24 hours after delivery. Food items not collected within this time will be disposed of.
4. Parking There is limited car parking at Landrow Place, therefore you must have an allocated parking space by the Landrow Place staff. Speak to a member of staff to be added onto the waiting list. You should arrange appropriate parking for your guests.
You must not park anywhere else on the development including side roads and landscaped areas. Parking enforcement measures are now in operation at Landrow Place. This is managed by a 3rd party contractor; all disputes should be discussed directly with them.
A parking permit can be obtained by Birmingham city council. Please visit their website for more information.
The car park can be a dangerous place for children, they must not be allowed in these areas unaccompanied. You are not authorised to charge your vehicle in any charging point. If found doing so, fines will be issued.
5. Cycle Store The cycle store is in the car park and should be used by residents only. The cycle store can be accessed with your key fob. Please contact Landrow Place staff for further information. Please note that the Landlord or Agents are not liable for any items lost or stolen from this area and you must provide your own lock.
We recommend you take out insurance cover for your cycle.
You must only use the cycle store for bicycles – no other items, including prams and pushchairs may be left in this area. The Landlord will remove these items without prior notice as part of a weekly inspection. Please place all bikes on the racks provided for ease and safety.
6. Maintenance Landrow Place prides itself in providing all apartments in the best condition as possible. It is normal that due to wear and tear or prolonged usage, the apartment and goods may experience some sort of damage or malfunction that can be repaired. In the instance that this happens, you should log this via the Landrow Place Concierge App.
We aim to complete all jobs within 28 days from the date when first reported via the app. Emergency issues will be addressed in less than 24 hours. An emergency is something that causes an immediate health, safety or security risk to you or anyone else. An emergency is also something that is causing substantial damage to your home.
Examples of emergencies are: • An external door which won’t lock • Uncontainable water leaks. • Having no power • Exposed electrical wires, or water coming into contact with sockets or wiring
Communal locations with damage or fault will be repaired as quickly as possible. Each job taken out with an external contractor has its own SLA which must be adhered to. Please check the app for regular updates on communal repairs.
7. Children Being a good neighbour means that you are responsible for the conduct of your children and any visiting children at all times while they are in the communal areas. You must ensure that your children behave in a responsible and considerate manner. It can be intimidating to other residents when children play or gather in the communal areas, we would ask that you remind your children and visitors of this.
8. Pets You may keep a small, caged animal, bird, or fish if they do not cause a nuisance to your neighbours. Larger pets such as cats and dogs should be on the first floor of the building. Should we discover that you have a pet in your apartment, you will be charged full pet fee for your tenancy period and a deep cleaning charge at the end of your tenancy whether the pet remained in your property for the length of the tenancy. You must not allow any pets, including visiting pets, to foul in common areas.
9. Satellite dishes No satellite dishes are permitted to be installed on the building. Please arrange with your TV provider an alternative solution. 10. Smoking In accordance with the law, smoking is not allowed in internal communal areas (stairwells, hallways, lifts) and any play areas. In accordance with your use of premises section 13:7 Your apartment is classed as a smoke free area. You or your guests are not permitted to smoke in the apartment. Please be considerate to others when smoking at the front of the building to residents and the general public.
11. Fire Safety No items are to be left in any communal area including corridors and stairs outside of your flat – this includes furniture, plants, shoes, and general waste. The Landlord will inspect these areas each week and remove such items without further notice. Report offenders will be issued fines.
12. Refuse disposal We ask that your refuse is disposed of in black bin liners and deposited into the communal bins provided. If you make a mess when disposing of your refuse, you must clean this up.
Think of the environment by using the recycling bins provided. We do not have any arrangements in place to dispose of bulky items.
If you’re not able to take large items to one of the Council’s Refuse and Recycle Centres, contact Birmingham City Council on 0121 303 1112 to book a collection. Any costs associated with this must be done by yourself. The site staff will be able to offer advice on how to dispose of unwanted goods including the use of furniture recycling services.
Waste thrown on the floor anywhere on site or wilfully disposing of waste in wrong bin containers will result in fines. Repeat offenders will be given warning letters and some cases could have tenancies terminated.
13. Communal Areas We want to keep the communal areas looking pristine and clean. Please help us to do this by ensuring you, your household and visitors do not drop litter, tamper with any equipment or cause damage.
CCTV cameras have been installed for your safety and security and these will be monitored. Any person caught causing damage to the building, will be charged and any associated costs and repossession proceedings will be commenced.
Due to the potential fire risks communal cupboards are not to be used for storage and any items found will be removed as part of our weekly inspections.
Please be aware of the weight limits when using the lifts to transport furniture. Lifts will shut down if overloaded or they are held open for a long period of time.
14. Booking Communal Spaces You are free to stage private events in the communal spaces listed in the app. You may need to put a deposit down first to secure the space. To receive your deposit back in full, the area booked will be inspected before and after for damage and cleanliness.
15. Fines On the odd occasion, incidents happen on site that can cause damage or waste build up. If you are found doing these things, you can be re-charged or directly charged for the cost of the incident. If these fines are not paid during your tenancy, they will be deducted from your deposit. Should your deposit not cover the costs, we will find alternative legal methods in collecting these amounts.
16. Complaints If you have a grievance against another resident, in the first instance we would advise you to speak to your neighbour to try to resolve the issue privately. Following this, we would advise that you speak to a member of staff, and they will investigate this on your behalf. If at any moment you feel you are in threat or danger from your neighbour.
You should report this directly to the local authorities. If you have a complaint regarding issues on site that you feel need to be escalated above site level. Please ask a member of staff for a copy of our complaints procedure.
17. Warnings We operate a green, amber and red warning letter system on site. Warning letters can be issued for a number of anti-social behaviour reasons on site. We will ALWAYS aim to avoid this as red letters can start the proceedings to terminate your contract. You can also receive warning letters following anti-social behaviour of your guests.
18. Payment Options
You can pay for your tenure in your new apartment monthly, 6 months in advance or 12 months in advance. Once those payment agreements have come to an end. To pay monthly, you will need to speak to a member of staff to be re-referenced. Monthly payments are not accepted without first being re-referenced.
19. Moving in Please look after the new building when you are moving in; - Do not wedge doors open - Do not block the lift doors as this will cause them to shut down - No bulky items to be left in the bin stores - Avoid scraping the walls and communal surfaces - Do not leave anything in the communal areas - Consider disposing of unwanted items before you move into your new home.
20. Moving Out At the end of your tenancy. A Check Out must be completed. Your final meter readings will be taken along with checks for any unreported maintenance issues along with the cleanliness. You can clean the apartment yourself or book an end of tenancy clean via the Landrow Place Concierge App.
You are required to be present with a member of staff for the check out. If you are not available a nominated family or friend can be present, alternatively you can do so via video call. If we are unable to successfully arrange this with you. We will go ahead with the check out on site. All items should be removed from the apartment by the time of check out. Any item left behind will be kept for up to 7 days of the check out date and then disposed of or donated to charity without prior notice.
21. Events From time to time, various events will take place on site allowing you to meet your neighbours. Scheduled events can be found on the Landrow Place Concierge App. Attendance is not obligatory but can help you get to know people. If you have an event suggestion, speak to a member of staff and we will try to fit it in!
22. Terminating Tenancy / Notice A minimum of 2 (two) month written notice is always needed when terminating your apartment contract. This remains in place regardless of you paying monthly, 6 months in advance, or 12 months in advance.
